Privacy Policy

1. Who we are

Halo AI Services provides Snag Pro and is the data controller for personal data that you choose to send to us or that our website host processes for us.

2. Data stored on your device

The following information may be stored in the app's private container:

• Project and property details, including addresses, developer and plot details, dates, and optional purchase information
• Rooms, defect records, status, severity, trade, notes, and follow-up dates
• Evidence photos, annotations, timestamps, optional GPS coordinates, and capture details
• Client email addresses, signatures, approvals, and communication logs that you enter
• Reports, spreadsheets, record exports, evidence packages, and support packages generated on your device
• App preferences and a local count used to decide when to show Apple's review prompt

This information is available to Halo AI Services only if you deliberately share it, for example by emailing a report or support package.

3. Device permissions

• Camera: used only when you choose to capture defect evidence.
• Location while using the app: used to add optional coordinates to in-app camera evidence. You may deny location and continue using the app.
• Selected photos: Apple's system photo picker gives Snag Pro access only to images you select for import.

You can change camera or location access in iOS or iPadOS Settings.

4. Purchases, sharing, and external services

• Apple App Store and StoreKit process purchases, subscriptions, and transaction status under Apple's privacy terms. Snag Pro uses entitlement information returned by Apple to unlock features and does not send it to a Halo server.
• User-controlled sharing sends only the files and details you select to Mail or another destination under that destination's privacy terms.
• Cloudflare processes ordinary request data such as IP address, browser details, requested page, and security events when you open a Snag Pro web page.

Snag Pro contains no advertising SDK, third-party analytics SDK, cross-app tracking, or automated profiling. We do not sell personal data.

5. Support

The in-app support form creates a file locally. It is not transmitted until you choose a destination in the share sheet. Optional diagnostics are limited to device model, app version, operating-system version, and locale.

If you email us, we use the information you provide to answer the request, diagnose the issue, maintain proportionate service records, and protect our legal rights. Remove project or client information that is not needed for support.

6. Purposes and legal bases

Where data protection law applies, we process personal data to provide the app, purchases, and support you request; honour your device-permission and sharing choices; secure the website; diagnose faults; prevent abuse; keep proportionate support records; comply with law; and establish, exercise, or defend legal claims.

These activities rely, as applicable, on contract, your choice or consent, our legitimate interests, and legal obligations. We do not make decisions about you using automated decision-making.

7. Retention and deletion

• Settings > Delete All Data removes Snag Pro records and generated report, export, and support-package files from the app container.
• Copies you exported or shared remain wherever you chose to save or send them. You must delete those copies from the destination.
• Removing the app normally removes its local container, subject to Apple's device-backup and operating-system behaviour.
• Support correspondence is normally retained for up to 24 months after resolution unless a longer period is required for security, accounting, or legal claims.
• Website security and delivery logs are retained only for as long as needed under our current hosting and security settings. Apple retains App Store data under its policies.

8. Sharing and international processing

We disclose personal data only to service providers needed for the activities above, including Apple and Cloudflare, to a destination you select, or where law requires it. These providers may process data outside the Isle of Man or United Kingdom using the safeguards described in their terms and privacy documentation.

9. Your rights

Depending on applicable law, you may have rights to access, correct, erase, restrict, or object to processing, and to receive portable data. You may withdraw a consent choice without affecting earlier lawful processing.

Most Snag Pro data is held only on your device, so you can view, correct, or delete it directly in the app. Settings exports structured records as JSON; each project's evidence package exports its report, photo index, and supporting files. For data you sent to us, email hello@haloaiservices.com.

You may also complain to the Isle of Man Information Commissioner.

10. Security and changes

We use platform security controls and limit collection, but no storage or transmission method is completely secure. Protect your device, review reports before sharing, and choose an appropriate destination for sensitive information.

We may update this policy when the app, service providers, or legal requirements change. The current version and date will remain on this page.