Snag Pro Support

Contact support

Email us with the app version, device model, what you were doing, what happened, and the result you expected.

Support address: hello@haloaiservices.com

Create a support package

1. Open Snag Pro and go to Settings.
2. Select Contact Support.
3. Add a subject and message, then choose whether to include device diagnostics.
4. Create the local package, review it, and share it to your email app.

The app does not upload this package automatically. Optional diagnostics contain device model, app version, operating-system version, and locale.

Purchases and subscriptions

Use Restore Purchases on the Snag Pro upgrade screen while signed in with the Apple ID used for purchase. Manage or cancel an active subscription in iOS or iPadOS Settings under Apple ID > Subscriptions. Deleting the app does not cancel a subscription.

Camera, photos, and location

Camera and location access can be reviewed in iOS or iPadOS Settings > Privacy & Security. Location is optional; denying it prevents GPS coordinates from being added to new in-app camera evidence but does not block project work. Photo imports use Apple's system picker.

Export or delete local data

Settings includes Export Data and Delete All Data. Deletion removes app records and generated report, export, and support-package files inside the app container. Files already shared or saved elsewhere must be deleted from their destination separately.

Safety and professional advice

Snag Pro is a documentation tool, not an emergency, surveying, structural, legal, or regulatory service. For urgent safety concerns, stop work where appropriate and contact the relevant qualified professional or emergency service.

Legal information

Read the Privacy Policy and Terms of Use.